{"product_id":"9788418706608","title":"THE SECRETS OF VETERINARY MEDICINE","description":"\u003ch2\u003eSECRETS OF VETERINARY PRACTICE\u003c\/h2\u003e\n\u003ch3\u003eBook summary\u003c\/h3\u003e\n\u003cp\u003eThis book is a practical guide designed for veterinary assistants who wish to master communication and management skills at a clinic's reception. Through applicable tips, the work teaches how to welcome pets and their owners, manage the schedule, and offer quality service that builds client loyalty. An essential manual for those seeking to professionalize their role within the veterinary team.\u003c\/p\u003e\n\u003ch3\u003eWhat is it about?\u003c\/h3\u003e\n\u003cp\u003eThe work focuses on the figure of the veterinary receptionist, a key position in the clinic. It explains how to establish effective communication with owners, handle difficult situations, organize appointments, and coordinate care. Furthermore, it addresses the importance of empathy and active listening to ensure animal welfare and client satisfaction.\u003c\/p\u003e\n\u003ch3\u003eMain topics\u003c\/h3\u003e\n\u003cul\u003e\n\n    \u003cli\u003eCommunication skills in the veterinary field\u003c\/li\u003e\n\n    \u003cli\u003eReception management and customer service\u003c\/li\u003e\n\n    \u003cli\u003eOrganization of appointments and workflow in the clinic\u003c\/li\u003e\n\n    \u003cli\u003eEmpathy and handling situations with pet owners\u003c\/li\u003e\n\n    \u003cli\u003eImprovement of veterinary service quality\u003c\/li\u003e\n\n\n\u003c\/ul\u003e\n\u003ch3\u003eWho is it recommended for?\u003c\/h3\u003e\n\u003cp\u003eIt is recommended for veterinary assistants, veterinary clinic receptionists, and vocational training students in the animal field. It is also useful for professionals who wish to improve their interpersonal and management skills in the clinical environment.\u003c\/p\u003e\n\u003ch3\u003eWhat this book provides\u003c\/h3\u003e\n\u003cul\u003e\n\n    \u003cli\u003eOffers practical tools to improve communication with pet owners.\u003c\/li\u003e\n\n    \u003cli\u003eHelps to optimize the organization and workflow at the clinic's reception.\u003c\/li\u003e\n\n    \u003cli\u003eProvides strategies for handling complex situations with clients and animals.\u003c\/li\u003e\n\n    \u003cli\u003eContributes to professionalizing the role of the veterinary assistant in the team.\u003c\/li\u003e\n\n\n\u003c\/ul\u003e\n\u003ch3\u003eTechnical specifications\u003c\/h3\u003e\n\u003cul\u003e\n\n    \u003cli\u003e\n\n\u003cstrong\u003eAuthor:\u003c\/strong\u003e VVAA\u003c\/li\u003e\n\n    \u003cli\u003e\n\n\u003cstrong\u003ePublisher:\u003c\/strong\u003e Edra\u003c\/li\u003e\n\n    \u003cli\u003e\n\n\u003cstrong\u003eLanguage:\u003c\/strong\u003e Spanish\u003c\/li\u003e\n\n    \u003cli\u003e\n\n\u003cstrong\u003eSubject:\u003c\/strong\u003e Veterinary, Complementary medicine for animals\u003c\/li\u003e\n\n    \u003cli\u003e\n\n\u003cstrong\u003eCollection:\u003c\/strong\u003e Medicine\u003c\/li\u003e\n\n    \u003cli\u003e\n\n\u003cstrong\u003eBinding:\u003c\/strong\u003e Paperback\u003c\/li\u003e\n\n    \u003cli\u003e\n\n\u003cstrong\u003ePublication date:\u003c\/strong\u003e February 2022\u003c\/li\u003e\n\n    \u003cli\u003e\n\n\u003cstrong\u003eNumber of pages:\u003c\/strong\u003e 176\u003c\/li\u003e\n\n    \u003cli\u003e\n\n\u003cstrong\u003eWeight:\u003c\/strong\u003e 530 g\u003c\/li\u003e\n\n\n\u003c\/ul\u003e\n\u003ch3\u003eEditorial review\u003c\/h3\u003e\n\u003cp\u003eThis book fills a training gap in the veterinary sector by focusing on reception, an area that is often undervalued but fundamental to the client experience. Its practical and direct approach makes it a useful tool for assistants looking to improve their daily performance and the quality of service offered.\u003c\/p\u003e","brand":"EDRA","offers":[{"title":"Default Title","offer_id":53406791827803,"sku":"9788418706608","price":29.0,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1018\/0650\/6331\/files\/978841870660.jpg?v=1781841397","url":"https:\/\/kalamobooks.com\/en\/products\/9788418706608","provider":"Kalamo Books","version":"1.0","type":"link"}